1-800-823-2547
Creating Your Trip
Address or Intersection
Yellow Pages
Hertz Returns
Corridor Search
Editing Your Trip
Optimizing Your Trip
Downloading Your Trip
Printing Your Trip
Loading OTP destinations into the NeverLost
Accessing Your Trip(s) in the Vehicle
Accessing Your Address Book(s) in the Vehicle
Accessing a Favorites file in the vehicle
Editing Destinations
Copying Destinations
Getting Started - Below is a general overview of the OTP selection and entry sequence. Click on the links for additional information. Briefly, you begin by giving your trip a name. Then you add destinations to your trip. You finish by transferring (downloading) your trip to your USB flash drive. After you've uploaded your trip information into the NeverLost system, you can adjust the order of the destinations that you compiled while using OTP.
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STEP 1 Click the 'My Trips' tab or either of the two links. |
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STEP 2 Enter a Name in the 'New Trip Name' box then click 'Create' |
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STEP 3 - Once you enter a trip name (Atlanta, GA in this example), OTP will advance
to the 'Trip Plan - Add A Destination' screen. Click any of the three Search Options
to begin populating your trip plan. Address / Intersection - Enter a street address or specify an intersection. Yellow Pages - Choose from dozens of categories of Points-of-Interest. Hertz Returns - contains Hertz Airport and Hertz Local Edition locations. Steps 1-3 are common to the three main search options. Subsequent steps will be shown separately under each of the three selection options beginning with the Address / Intersection option. |
| << Introduction | | Back to TOC | | Address or Intersection >> | |
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STEP 4 - ENTERING A STREET ADDRESS or INTERSECTION (Steps 1-3)
This step allows you to enter a street address or intersection of two streets. For better search results, please enter information using these formats:
Prefixes & Suffixes are directional in nature: N, S, E, W, NW, NE, SW, SE. INTERSECTION: Street Name | St Type & Street Name | St Type The ampersand (&) or the word 'AND' can be used as a separator. Street Types are typical abbreviations like Ave, Blvd, Ct, Dr, Ln, et al. Some common street types and their abbreviations are:
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STEP 5 - ADDRESS/INTERSECTION
Once you enter an address and click Search, OTP will search for your address. If a match is found, a confirmation screen with a map of the address will appear (map portion is not shown in this illustration). You will also be able to give a name to the address you just entered and attach a phone number. By default, the address that you entered automatically appears in the 'Name' box. To personalize your trip, give names to your destinations. Click 'Add To Trip' to add the address to your trip. You can also perform another search by clicking the 'Search Again' button. |
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| Assuming you named the address, once you click 'Add To Trip' the new name will appear in the Trip Plan listings as shown below. Click 'Add A Destination' to continue populating your trip with destinations. | |||||||||||||||||||||||||||||||||||||||||||||||
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STEP 6 - ERROR MESSAGE
If you enter a street address and a match isn't found, a message screen will be displayed. You will be given the opportunity begin another search. If you would like further assistance, please call the NeverLost Help Desk at 1-800-823-2547 |
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| << Creating Your Trip | | Back to TOC | | Yellow Pages >> | |||||||||||||||||||||||||||||||||||||||||||||||
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STEP 4 - Yellow Pages: Introduction
Continued from STEP 3 To begin searching for points-of-interest (POIs) you must first select a geographical starting point for your search. The search will radiate in all directions from your selected origin. Next you select a POI search method, either by Chain Name or by choosing from an extensive list of POI categories. You can use any of the following as a starting point for your search: A Street Address (such as that of your hotel) An Intersection of two streets (E.g. Main St & Elm Dr) A City (Search is made from the approximate city center - just enter Atlanta, GA) Any previously selected destination (you may have already entered your Hertz Airport location) |
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STEP 4 - Yellow Pages - Search by NAME (Chain Name)
Suppose you would like to visit a Target store after your business meeting. Select 'Business Meeting' from the 'Select a starting destination' drop down menu. Enter one or more letters in the "Search by Name" box (SBNB hereafter). Chain names will begin to appear in a bulleted list below the SBNB. Click a chain name (The entire name will then appear in the SBNB) then click the 'Search' button. |
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STEP 5 - Yellow Pages: Search by Name Results
After clicking 'Search' with Target in the SBNB, a list of matches, ordered by distance (nearest to farthest) from your selected search origin, will appear. A map showing the locations of the matches will be shown below the list of matches. To add any of the locations to your trip, simply click the check box to the left of a match then click the 'Add to Trip' button. |
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STEP 5 - Yellow Pages: Search by Category
To search for points-of-interest from over 100 POI categories, first set your starting point (a previous destination, a street address, or an intersection). Next choose a category from the 'Search by Category' drop down menu then click 'Search.' |
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STEP 6 - Yellow Pages (Search by Category Search Results)
Suppose you wanted to instead find the nearest Health Club to the location of your meeting. After setting the search origin to your meeting, select 'Health Club' from the category drop-down list and click 'Search.' A list of matches will appear (A map will appear below the list of matches [not shown below]). Click a match then click the 'Add to Trip' button (not shown). |
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Yellow Pages (Restaurant search)
After you finish picking up a few items at Target, you decide to locate the nearest Italian restaurant. To conduct such a search, select 'Target' in the 'Select a starting destination' drop down menu then choose the options in the 'Search by Category' box which are shown below in steps 2a-2c. |
| << Address or Intersection | | Back to TOC | | Hertz Returns >> | |
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STEP 4A - HERTZ RETURNS (Searching from a fixed point)
Continued from STEP 3 OTP gives you the option of populating your trip and/or address book with Hertz Airport (HAR) and Hertz Location Edition (HLE) locations. You can locate a Hertz location by searching outward in all directions from: A previously entered destination A city (NeverLost will use the approximate city center as a search origin) A street address A street intersection |
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STEP 4B - HERTZ RETURNS (Searching by Airport Code)
Continued from STEP 3 To search for a Hertz Airport location by the 3-letter airport code, simply type the first letter of the code into the "Airport Code" box (shown below right). A bulleted list of matches will appear in the "Hertz Airport Return" section below the code input box. Click on your desired airport (the 3-letter code will fill the input box if you haven't entered all 3 letters) then click "Search." After making a selection, OTP will display of list containing several nearby airports (the example below shows a reduced list). Click the check box of your desired airport then click 'Add to Trip.' The airport will have been added to your trip and/or address book. |
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| << Yellow Pages | | Back to TOC | | Corridor Search >> | |
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Corridor Search
You can perform a search for destinations, either by name or category, along a corridor between two specified points. The search will include all locations within a one-mile wide swath of territory between the two points. Follow these steps to perform a Corridor Search: |
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| << Hertz Returns | | Back to TOC | | Editing Your Trip >> | |
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Editing Your Trip
Once you compile a trip list, you can review and edit the destinations. The following options are: Adding destinations to your trip Adjusting the sequence of destinations of your trip Plotting your destinations on a map (example not shown) Copying destinations to another trip or address book Deleting selected destinations Optimizing your trip sequence |
| << Corridor Search | | Back to TOC | | Optimize Your Trip >> | |
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Optimizing Your Trip
OTP provides a feature which attempts to optimize the sequence of your trip destinations. This feature should be used when your trip contains four or more destinations. You choose Start and End points. OTP will determine the most optimal route of the rest of your destinations between the two points. For example, you may arrive in Atlanta first thing in the morning. You get to your vehicle and want to begin visiting your contacts. You intend to complete your day by checking in to your hotel. You choose the Hertz location at Hartsfield-Jackson Airport as the starting point and your hotel (Marriott-Downtown Atlanta) as the end point. NOTE: This feature is not available for Address Books. You also cannot use this feature for anything saved on the 'Favorites' page. 1. With your Trip plan displayed, click the 'Optimize Trip' button on the bottom of the screen. |
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2. You will be presented with the 'Choose Start and End Points' screen. Click the pull-down arrows and select a Start and End point then click the 'Optimize Trip' button. Each of the destinations of your trip will appear in each pull-down menu. |
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| 3. After clicking the 'Optimize Trip' button, a reorganized trip plan screen will be displayed. Your Start Point destination will be at the top of the list. Your End Point destination will appear last. A map of trip sequence will appear at the bottom half of the page (not shown here). Be sure to save your trip before you remove your thumb drive. | |
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4. When you get into your vehicle and access your Trip, the order of destinations for your trip will match what was shown on the 'Trip Plan' screen (Step 3 above) before you saved your trip. The down-facing arrow on the lower right portion of the screen at right indicates that are more destinations listed. They can be seen by simply pressing the down-facing arrow on the NeverLost display unit. |
| << Editing Your Trip | | Back to TOC | | Downloading Your Trip >> | |
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To save your trip to your thumb drive, follow the steps as outlined below. You must
actively save your destinations; OTP will not do it for you.
Insert your USB (flash) thumb drive into your computer's USB port Click the 'Save Now' button on the 'My NeverLost Items' box in the upper right hand portion of the webpage (shown at right). The 'Download Station' page will be displayed (illustration at lower left). Click either of the 'Download' buttons depending on your intent. The File Download box will appear. Click 'Save' (shown at lower right) Locate and select the main (root) directory of your thumb drive (i.e. F:\ or G:\). Some computers will show this as "Removable Drive" Select the 'Save' button on the 'Save As' message box. Note: Do not change the recommended file name or file extension (OTPTRIPS.NVL). This will cause the file to be inaccessible to the NeverLost system. If you receive a message asking you to replace the existing file click 'Yes.' NOTE: This function will not merge previous data with new data. Please upload the existing file (online) to merge old and new destinations before replacing the existing file. Once download has completed, please click the 'Close' button in the 'Download Complete' message box. |
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Your USB device will now be populated with the destinations of your trip and the Atlanta Area City Guide file. You can take your memory device along with you and use it when you get to your Hertz vehicle. Please see the section on LOAD for instructions on uploading information into the NeverLost. |
| << Optimizing Your Trip | | Back to TOC | | Printing Your Trip >> | |
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| To generate a printout of your trip, simply open your trip file and click the printer icon on the upper right portion of the screen. Your trip will open in a new window (pop-up). Click Print. The printout will list your trip destinations in your specified order along with a map showing the approximate locations of your trip destinations. | |
| << Downloading Your Trip | | Back to TOC | | In the Vehicle >> |
NOTE: The instruction to follow is also available as a pdf document. Click here to download.
ACCESSING YOUR TRIP IN THE VEHICLE- A Quick Overview Using 'My Trips'
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1. When you get into your Hertz vehicle pull back the small rubber flap and insert your USB drive into the slot in the left side of the NeverLost display unit. You can insert the device at any time (before the unit powers up or during its operation), but the device must remain inserted in the unit for the destinations of your trip to be accessible by the NeverLost and used in route guidance. |
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NOTE: If you attempt access any of the options within 'My Destinations' without your USB drive inserted into the NeverLost, you will see this error message screen:
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2. After the unit powers up and you reach the main menu ('Select Destination') select 'My Destinations' and press ENTER |
3. Select 'My Trips' and press ENTER |
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5. The destinations of the trip will appear in the order in which you selected them on the OTP website. To adjust the display order, see below. |
6. With 'Route' highlighted, press ENTER to advance to the route calculation function. |
7. Chose a route method and press ENTER. NeverLost will quickly calculate a route from your present location to your destination. You're on your way. |
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While your trip list is displayed, press the plus (+) key on the right side of the keypad.
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SORTING OPTIONS (Return to Step 5) The NeverLost allows you to sort your destinations
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| << IN THE VEHICLE | | Back to TOC | | Accessing a City Guide >> | ||
ACCESSING A 'FAVORITES' CITY GUIDE FILE
Using the "Atlanta Area" city guide as an example, follow these steps to successfully route to a City Guide file destination:
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1. Assuming the unit is powered on and your thumb drive has been inserted into the NeverLost, select 'My Destinations' |
2. Select 'My Favorites' and press ENTER
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3. Choose the 'Atlanta Area' option and press ENTER. |
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4. Destinations located in several cities within the greater Atlanta area are broken into three categories. |
5. Choosing any of the three categories will produce the "Select Search" screen. |
6. After choosing the "Buckhead District" entry (not shown), you will be given several options. |
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7. If you've selected the "Route" option, you will be given several routing options. Choose a route method and you'll be on your way. |
8. If you route to any of your 'My Favorites' file entries, those entries will be stored in the 'Previous Destinations' section in main menu (see screen in Step 1). This will NOT occur for entries pulled from your Trip or Address Book files.
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| << Accessing Your Trip | | Back to TOC | | Accessing Attractions >> | ||
ACCESSING A 'FAVORITES' ATTRACTIONS OR SPECIAL EVENTS FILE
While online, you noticed the Events & Special Categories\Sports\NASCAR Tracks file and thought it might be fun to take a look at the Atlanta Motor Speedway during your trip to Atlanta. You downloaded the file onto your memory device and are now in your Hertz vehicle. Follow these steps to successfully route to the AMS.
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1. With your thumb drive inserted into the NeverLost, select 'My Destinations' |
2. Select 'My Favorites' and press ENTER |
3. Choose the 'NASCAR Tracks option and press ENTER. |
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4. The file will transfer from your memory device to the NeverLost. The following screen will appear. Press ENTER. |
5. Choose a search method then press ENTER. |
6. After selecting the "Atlanta Motor Speedway (not shown)," you will be given several options. |
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7. Once you've selected a search option, the 'Custom Route' screen will appear. Choose a route method and you'll soon be on your way. |
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| << Accessing a City Guide | | Back to TOC | | Accessing an Addressbook >> | ||
To access the contents of your address book(s) while in your NeverLost vehicle, follow the steps show below.
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1. Assuming the unit is powered on and your thumb drive has been inserted into the NeverLost, select 'My Destinations' |
2. Select 'My Address Book' and press ENTER
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3. Choose the 'Southeast Region Contacts' option and press ENTER. |
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4. The list of contacts of the address book will be displayed. Select a contact and press ENTER (next step) or press the plus key (+) to sort or the minus key (-) to delete. |
5. Your selected destination will be displayed. You can route to the destination, edit (change the name and/or phone number), or copy to another address book or trip. |
6. If you pressed the 'Route' button as shown in Step 5, the 'Custom Route' screen will be displayed. Choose a route method to commence route calculation & NeverLost guidance to your destination. |
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| << Accessing Attractions | | Back to TOC | | Creating an Addressbook >> | ||
CREATING AN ADDRESS BOOK IN THE VEHICLE
You can easily create an Address Book while in the vehicle. Your thumb drive must be inserted into the NeverLost unit for this feature to be functional. Follow the steps below to create an Address Book.
NOTE: This same process can be followed when creating a Trip Folder while in the vehicle. The only difference is at Step 2; select 'My Trips' and proceed accordingly.
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1. From the main menu, highlight the 'My Destinations' and press ENTER. |
2. 'My Address Book' is the default entry and will be highlighted. Press ENTER to advance. |
3. If no other address book exists, the body of the screen will appear black. Press the plus (+) key on the NeverLost key pad. |
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4. The 'Address Book Folders' screen will appear. Since you want to add a new folder and the 'Add New Folder' button is the default (already highlighted), simply press ENTER. |
5. The 'Enter Folder Name' QuickSpell screen will appear. Give your new folder a name. Once you're finished selecting characters and with the OK button highlighted, press ENTER. You will be returned to the screen shown in Step 4 (This will be confirmation that a folder was created). Notice you can sort your folders three ways. |
6. Once you return to the screen shown in Step 4, press the CANCEL button to display a screen showing your newly named address book folder. For the purposes of this illustration, we show multiple address books below. |
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| << Accessing Address Book | | Back to TOC | | Saving an Addressbook >> | ||
SAVING DESTINATIONS TO YOUR ADDRESS BOOK(S) AND TRIPS(S) WHILE IN THE VEHICLE
During your NeverLost rental you may route to destinations that weren't included in any of your OTP-compiled Trips or Address Books. You may want to save those destinations on your memory device.
You're kind of reversing the process by copying destinations stored on the NeverLost hard drive and placing them on your thumb drive. When you prepared your trip and/or address book online, you copied data that is stored on a private server on to your thumb drive with the intent of enabling the NeverLost to use that data in its subsequent route calculation and guidance.
You can add non-OTP compiled entries either:
- From the 'Previous Destinations' menu option
- On The Fly - You select a destination and choose either "Save to My Address Book" or the "Save to My Trips" prior to routing.
You can easily add in-vehicle-selected destinations to your trip(s) and/or address book(s) by following this sequence:
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1. Whatever you select, whether a POI, a Street Address, or an Intersection, will appear as the Header (Screen Title). You will be given the options to Route, Save to Address Book, or Save to My trips. |
2. SAVE TO MY ADDRESS BOOK - You may decide to save the 'Atlanta Pizza Company' restaurant to one of your address books. Simply highlight the folder and press ENTER. The restaurant will have been added to that folder. The NeverLost display unit will revert back to the screen shown in Step 1. This is your confirmation that the restaurant was indeed added to your chosen folder. |
3. SAVE TO MY TRIPS - the same process as described in Step 2 applies here. You're simply choosing a Trip folder rather than an Address Book folder. |
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| << Creating an Address Book | | Back to TOC | | Saving a Favorite >> | ||
SAVING A FAVORITES FILE DESTINATION TO TRIP OR ADDRESS BOOK
Once you are in the vehicle, you can easily save any Favorites file destination in one of your trips or address books.
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1. Once you've selected the Favorites file entry you wish to save, choose either the "Save to My Address Book" or "Save to My Trips" option. |
2. Select your "Atlanta Trip" and press ENTER. If you selected "Save to My Address Book" select an address book. |
3. Once you press ENTER at Step 2, the system will revert back to the screen shown in Step 1 (the "Save to My Trips" button will be highlighted). This will be your confirmation that the entry was successfully saved in your Atlanta trip file. |
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4. If you wish to verify that the entry did indeed get saved in your Atlanta trip file, press & hold the CANCEL key. This will return you to the main menu. |
5. Select 'My Destinations' then 'My Trips' then your Atlanta Trip file. The speedway will be listed among your Atlanta trip entries. |
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| << Saving an Address Book | | Back to TOC | | Editing Destinations >> | ||
EDITING DESTINATIONS & FILES IN THE VEHICLE
The NeverLost allows you to rename the individual destinations found in your trip(s) and address book(s). You can personalize your destinations by giving them more familiar names. You can also attach a new phone number or change an existing phone number. You make the changes by using the NeverLost QuickSpell feature.
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1. Once inside an Address Book, trip file or Favorites file, select the entry you wish to edit and press ENTER. |
2. The selected entry will be displayed. 'Route' is the default option (not shown below). Press the left-facing arrow key and press ENTER. |
3. With 'Home Depository' highlighted, simply press ENTER. The QuickSpell screen will appear. You can begin to rename your selected destination. |
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4. To change the name, press the down-facing arrow key on the NeverLost display unit (it will highlight the left-facing arrow shown on the screen below). Press the left-facing arrow on the keypad until the name is completely erased. Use the QuickSpell screen to give the destination a new name. |
5. Now that you've changed 'Depository' to 'Depot' press the down-facing arrow on the keypad twice (it will highlight the 'Save' button) and press ENTER. Your name changes will be permanently saved. |
6. ADDING or CHANGING THE PHONE NUMBER. Going back to Step 3, with the destination name highlighted, simply press the down-facing arrow on the keypad ONCE and it will highlight the phone number slot. Press ENTER and the QuickSpell screen will appear. If you wish to include hyphens or parentheses in your number you must enter those characters as well as the numbers. |
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| << Saving a Favorite | | Back to TOC | | Copy Destinations >> | ||
COPYING (OTP) DESTINATIONS to other Address Books or Trips
This can only be done with entries in your address book(s) or trips. Individual entries in a Favorites file must be Saved to a trip or address book. Other destinations that you've selected while in the vehicle (i.e. those that weren't selected online) can also be 'Saved' to your Trip or Address Book folders.
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1. Select an entry from one of your Trip file or Address Books. Choose the "Copy To:" button and press ENTER. |
2. The "Copy To:" option screen will be displayed. Make a selection and press ENTER. |
3. Choose and Address Book and press ENTER. |
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4. A "Confirm Copy" box will appear on the screen. Press the left-facing arrow once and press ENTER. You will then be returned to the source Trip file or Address book with the entry that you just copied highlighted. |
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| << Edit Destinations | | Back to TOC | | END >> | ||
